Privacy and Security Policy


At TrueRooms we know how important it is to protect your personal information. When you are shopping with us we want to keep every customer safe and secure. To keep you informed, this Privacy and Security Policy shows you how we collect, use and protect personal data.

Personal Information

Unlike many web sites we donít force you to create an account before buying with us, so we only ask for your information when you place an order. When you order with us we collect some personal information, such as:

  • Name
  • E-mail address
  • Delivery address
  • Telephone number

When you pay with a credit or debit card we also need your card information.


A cookie is a small amount of information a web site can exchange with your computer. A cookie does not give the website any access to other information stored on your computer, such as your name, address or card numbers.

We use cookies to help us understand where our visitors come from, and keep track of the contents of your shopping cart. Our cookies do not contain any sensitive or personal information that could be used to identify you.

We use Google Analytics to help us monitor, optimise and improve our web site. We also use Google AdSense to show ads or personalised ads. Google use additional cookies to provide these services. Google's privacy policy is available here.

Disclosure Of Information

Your privacy is important to us. Therefore, we do not sell, rent, lease or distribute any personal information supplied by our customers. To deliver your order, your name, address and phone number (only) may be provided to our delivery or courier services. No other information is provided.


We understand that you may have concerns about security on the internet. The security of your personal information is of the highest priority for TrueRooms and we take all the steps necessary to ensure your details stay safe.

Ordering Safely

Shopping at TrueRooms is 100% secure. Our Sage Pay ordering system is certified by Verisign, and is regularly audited by Visa and MasterCard to ensure that the latest security standards are met. Information relating to your order and your payment card details that we send over the internet is always in a highly encrypted format. We recommend that you do not send your payment card details to anyone, including us, by e-mail.


TrueRooms does not sell products for purchase by children. If you are under 18, you may use this web site with the involvement of a parent or guardian.

Contacting Us

We welcome your comments on our Privacy and Security Policy. If you have any concerns or questions about this policy or our web site in general please e-mail our support department. [contact details]

Changes To This Policy

We expect this policy to remain unchanged, but reserve the right to alter or remove parts of this policy when we feel it is needed. Any changes to this policy will be posted here and will take effect immediately. If we change our policy we will change the date below, to indicate when changes were made.

Last updated April 2005

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